Objectives:
After attending this seminar, delegates will be able to:
- Translate vision and strategy into practical action and improved organisational performance.
- Understand how to monitor and manage strategic performance.
- Design and build a Balanced Scorecard.
- Drive operational performance improvement in line with strategy.
- Communicate and manage change.
Training Methodology:
The workshop is based on a combination of interactive activities – group and individual exercises, case studies and discussions – along with formal inputs. Real examples are employed to illustrate how the techniques work in practice and a case study is used to demonstrate the end-to-end process of creating and implementing a Balanced Scorecard.
Organisational Impact:
- Turning the organisation’s vision into a practical reality.
- Delivery of improved operational performance.
- Aligning different elements of the organisation around a common strategy.
- Development and communication of strategic measures.
- Monitoring ongoing performance improvement.
- Aligning strategic initiatives to organisation strategy.
Personal Impact:
- Deeper knowledge and understanding of the Balanced Scorecard.
- A systematic methodology for developing and managing a Balanced Scorecard.
- Practical experience in the use of the Balanced Scorecard.
- Greater capability to monitor and drive performance improvement.
- Understating of how to rollout a Balanced scorecard across an organisation.
- A personal action plan for applying learning within their own organisation.
The seminar will benefit:
- Executives.
- Managers with responsibility for creating or managing a balanced scorecard.
- Financial Officers and controllers.
- Process Managers.
- Strategic Planning Managers.
Day 1: A Tool for Managing Strategic Performance
- Benefits of the Balanced Scorecard.
- Linking Mission and Vision to operations.
- The Financial, Customer, Process perspectives in detail.
- Strategy maps and Strategic Themes.
- Strategic Measures and Strategic Targets.
Day 2: Developing a Balanced Scorecard
- Create a strategy-centric organisation.
- The Learning & Growth perspective in detail.
- Define strategy, identify strategic themes and build strategic linkages.
- Importance of data collection, interviews and focus groups.
- Strategic objectives and strategic themes.
Day 3: Monitoring Strategic Performance
- Purpose of strategic measures and their relationship with KPIs.
- Lead and lag measures.
- Develop appropriate measures using the Strategy Map.
- Examples of measures for each of the four perspectives.
- Case study activities.
DAY 4: Implementing A Balanced Scorecard
- Set appropriate stretch targets for each objective.
- Map strategic initiatives for HR.
- Communicate the Balanced Scorecard.
- Develop appropriate targets using the Strategy Map and Measures.
- Cascade the Balanced Scorecard across the organisation.
DAY 5: Pulling it all together
- Create an outline project plan.
- Identify key roles and key players.
- Create a personal plan of action.
- Lessons learned from the programme.
- Case study activities.
Language: English
Place: London – UK
Venue (TBC): Radisson Edwardian Sussex Hotel (Address: 19-25 Granville Pl, Marylebone, London W1H 6PA).