The Goals:
- Understand of workplace mediation theory, practice and methods.
- Apply a model of effective workplace mediation.
- Interpret cultural differences that affect the mediation process.
- Develop your skills in core mediation practice suitable for workplace conflict.
- Effectively deal with blockages in the mediation process.
- Understand the basics of reaching and formalising mediation agreements.
- Be aware of one’s own abilities and limitations in conducting workplace mediation sessions.
- Develop an ethical framework for the practice of workplace mediation.
The Process:
Self–assessment, case study, role-play, small group work, facilitated exercises and feedback to facilitate learning and assist participants to raise their confidence and improve their skill level.
The Results:
- Utilise workplace mediation theory, practice and methods.
- Apply the 7-step model of effective workplace mediation.
- Develop awareness of one's own tendencies in thinking about and responding to workplace conflict.
- Develop an understanding that conflict is a natural and necessary part of life, and that how one responds to conflict determines if the outcomes are constructive or destructive.
- Develop an awareness that competition & collaboration are the two main strategies for effective negotiation.
- Understand cultural differences that affect the mediation process.
- Develop skills in core mediation practice suitable for workplace conflict.
- Effectively deal with blockages in the mediation process.
- Understand the basics of reaching and formalising mediation agreements.
- Be aware of one’s own abilities and limitations in conducting workplace mediation sessions.
- Develop an ethical framework for the practice of workplace mediation.
Day 1: Introduction to Mediation Theory & Practice
- Models of mediation.
- The workplace mediation process.
- Case study: Intervention.
- Workplace Mediation Video.
- When mediation works — and when it doesn’t.
Day 2: Understanding Conflict & Negotiation
- Introducing conflict theory.
- Thomas-Killman Conflict Mode Instrument (TKI).
- Conflict Handling Modes.
- Resolving Conflict.
- Elements of Negotiation.
Day 3: Elements of Workplace Mediation
- The 7-step ‘Eastburn’ framework for effective workplace mediation.
- Introducing Role play methods.
- Case Study Discussion.
- Caucusing Role Play and Mediation Role Play.
- Feedback and discussion on role-plays.
Day 4: Effectiveness of Workplace Mediation
- Joint or Co-Mediation.
- Mediators at Work.
- Extensive Co-Mediation Role Plays.
- Politics of Discourse.
- Extended role-plays debriefing.
Day 5: Reaching Agreements & Mediation Ethics
- Reaching and formalising agreements.
- Agreements Role Plays.
- Follow-Up.
- Ethical framework for practice.
- Ongoing professional development.
Language: English
Place: New York (USA)
Venue: TBC
