COURSE OBJECTIVES
At the end of this training program, delegates should be able to:
- Create plans for the application of ERP, CRM and IT projects.
- Become familiar with cloud computing (SaaS, IaaS, PaaS).
- Create plans to introduce cloud computing and Software as a Service (SaaS)
- Data efficiency, utilisation and control.
- How to avoid data silos.
TARGET AUDIENCE
This training program will be more beneficial for:
- Managers and professionals who need to understand the impact and opportunities provided by advances in IT, the internet, social media, cloud and open standards.
- Senior company executives who are in charge of change management, ERP, CRM and IT projects.
- IT personnel responsible for the maintenance of the digital input at work.
COURSE CONTENT
Day 1: IT strategy Framework
- IT applications.
- Security & Architecture.
- Issues in formulating IT strategy to meet organisational needs.
- Current themes and the new trends in the digital environment.
- The IT strategy framework.
Day 2: On-Demand Utility Computing
- Using Cloud Technology for Data Processing.
- Benefits of Cloud Computing (SaaS, IaaS & PaaS).
- Cloud Issues: Security, Confidentiality, Performance,
- Limitations of Big data & Content.
- Service-oriented architecture (SOA).
Day 3: IT in managing day-to-day activities
- What is ERP (Enterprise Resource Planning) and why is it important?
- Cloud ERP, On-Premise ERP and Hybrid ERP.
- ERP applications (Accounting, Procurement, Project Management, Risk Management and Compliance, Supply Chain Operations).
- ERP benefits.
- ERP limitations.
Day 4: Customer Relationship Management (CRM)
- What is CRM and what is it functionality.
- The five (5) key stages in the CRM cycle.
- Types of Customer Relationships.
- Selecting and specifying your CRM.
- The 5 Cs in CRM: Compensation, Culture, Communication, Compassion & Care.
Day 5: Using the web and social media for competitive gain
- Pro-active use of social media.
- Analysis of tweets and social media.
- Dealing with big data.
- The 5 Vs in Big Data: volume, value, variety, velocity & veracity.
- BI and data-mining analysis of marketing and selling data.
Day 6: Qs/As and Course Wrap Up.
PLACE: London (UK)
VENUE (TBC): INDUSTRIOUS (1 and 2, 245 Hammersmith Road Floors, London W6 8PW)
LANGUAGE: English
